Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

To ensure timely and efficient service, our driver will wait up to 15 minutes at the delivery location. If there is no response during that time, the order will be left in a safe and secure area at the address provided.

Please note that once the arrangement is delivered and left unattended, we are not responsible for any loss, damage, or changes in condition due to weather or other external factors.

We recommend ensuring that someone is available to receive the delivery, especially for sensitive items like fresh flowers.

Thank you for your understanding and support.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.